Frequently Asked Questions

Q: What makes Real Property Management Queen City different from other property management companies?

A: Real Property Management Queen City provides a full-service, hands-on approach that goes beyond standard property management. We combine owner promises with proactive management to maximize returns, minimize vacancy, and protect your investment. Our expertise allows us to solve complex problems efficiently, giving our property owners a professional, reliable advantage.

Q: How do you screen and place tenants?

A: Every prospective tenant undergoes a thorough, legally compliant screening process, including:

  • Credit checks (with tenant consent)
  • Rental history verification, including calls to previous landlords
  • Employment and income verification (with tenant authorization)
  • Criminal background check (in compliance with North Carolina laws)
  • Identity and documentation verification to prevent application fraud
  • Personal and professional references

Our goal is to place reliable, responsible tenants while fully complying with Fair Housing and privacy laws.

Q: What happens if a tenant doesn’t pay rent?

A: We provide rent protection and legal support. If a tenant fails to pay, our team works with licensed North Carolina attorneys to follow proper legal procedures, maintain thorough documentation of all communications, and protect the owner’s rights. Our approach is designed to minimize financial risk while remaining fully compliant with North Carolina landlord-tenant law, ensuring our owners receive top-level protection.

Q: How is maintenance handled?

A: Maintenance requests are handled promptly and professionally. We work with licensed and trusted vendors, ensure fair pricing, and document all work. Urgent issues are addressed immediately to protect the property and the tenant’s safety.

Q: How do owners stay informed about their property?

A: Owners have 24/7 access to our online portal, including:

  • Real-time financial reports
  • Maintenance updates
  • Tenant communications
  • Lease agreements and documents

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

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